The term “Mike O’Dwyer Limited Online” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The Products will be at your risk from the exact time of delivery.
Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Most prices include free delivery to UK mainland, excluding the Highlands of Scotland, however we are unable to deliver certain items to Scotland free of charge, if there is an issue with an order that has been placed relating to a delivery in Scotland we will contact you within 48 hours and give you the option to pay the extra delivery charge or cancel the order. We always try our best to deliver for FREE. Certain items will have a minimum order quantity to qualify for free delivery. This will be stated in the product information. Although every effort is made to ensure the prices stated in the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT, which will be automatically added at the checkout.
3.1 Payment is required with order unless credit terms have been agreed.
3.2 If a credit account has been agreed then payment terms for the first order will be upon delivery, for any subsequent orders Mike O'Dwyer Limited credit terms of payment are 30 days from date of invoice.
3.3 All payments should be made in sterling in accordance with our agreed terms.
3.4 If in default we reserve the right to charge interest on overdue accounts at a rate of 2.5% per month or part thereof.
3.5 We reserve the right to withhold despatch of orders if the account is in arrears.
4.1 Any lead times Quoted on our site are approximate guides only. Times quoted are so quoted in good faith but shall be non-binding.
4.2 To facilitate a prompt delivery all despatches will be made direct from the point of manufacture.
4.3 We shall not be liable for any losses incurred by you or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever.
4.4 The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller’s reasonable control.
4.5 We reserve the right to make partial deliveries.
4.6 Deliveries will be carried out directly by the Manufacturers or Manufacturers own courier. We are unable to deliver certain items to Scotland free of charge, if there is an issue with an order that has been placed relating to a delivery in Scotland we will contact you within 48 hours and give you the option to pay the extra delivery charge or cancel the order. Certain items will have a minimum order quantity to qualify for free delivery, this will be stated in the product information.
4.7 Deliveries will only be made Monday to Friday between 0800 hours to 1800 hours. We are uable to specify exact delivery times. After your order has been processed you will be advised of a delivery date, our logistics department will then call you 48 hours prior to your delivery to book this in. For next working day delivery items that are ordered before 3pm these will be delivered on the next working day without notification. If a Next day delivery item is out of stock we will inform you ASAP with a stock due date and give you the option to cancel the order or wait for the item/s to come back into stock.
4.8 All deliveries are Kerbside, ground floor or goods inwards, tailgate only unless specific instructions have been agreed prior to an order being placed.
4.9 If there are any parking restrictions whatsoever at you premises you must inform us of this before placing any orders with us. Failure to inform us of any restrictions or special requests could result in the items being returned and a re delivery charge would apply.
4.10 A signature is always required for any item delivered. If there is no authorised persons available to sign for the delivery a re-delivery charge will apply
4.11 For deliveries to private addresses a charge may be applicable if the manufacturers vehicles are unable to gain direct access to the specified delivery Address, or if there are any parking restrictions in such cases a separate courier company with smaller vehicles will be used. Our transport team will notify you of any delivery problems along with any extra costs, you will have the option to pay the charge or receive a refund. Any charges must be paid for in full before delivery can take place. We will always do our best to deliver to private Address for free.
5.1 All goods should be inspected immediately while the delivery driver is still present. If found to be faulty, please write "Refused due to damage" on the consignment note and hand the goods back to the driver.
5.2 If it is not possible to inspect goods whilst the driver is present, damages must then be reported via email within twenty four hours following delivery along with images of the damage. Any missing components must be reported within five working days. If any items are being stored, not required for immediate use or are not being built up straight away they still need to be checked / inspected within this timeframe.
5.3 Claims for damages or missing items can not be entertained if damages or missing items are reported outside of the stated times above.
5.4 Credit shall not be given for goods received damaged, our manufacturers will repair or replace these items.
If non faulty goods are returned it will be subject to the following conditions:
6.1 It is the buyers responsibility to return all non faulty products. The buyer shall unless otherwise stated be responsible for the cost of the return.
6.2 Goods must be returned to their point of manufacture.
6.3 Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition.
6.4 All items must be returned within 7 days of the delivery date.
6.5 A handling and re stocking charge of 30% of the invoiced value plus the carriage cost both ways will be levied. There will be an additional charge for re-boxing if the original packaging is not in a suitable condition for re-stocking.
6.6 All items shall be at the risk of the buyer until actual receipt of the goods is with Mike O'Dwyer Limited. Proof of return delivery will remain with the buyer.
6.7 We reserve the right to charge for incomplete returns.
6.8 The majority of the goods that we sell are made-to-order and are not a stock item(s). This means they are made specifically for your order(s) only. It is the buyer’s responsibility to check if the item is a made-to-order items(s). There are strictly no returns and strictly no refunds on made to order goods. Delays may also happen as products, parts, materials are required to complete your order by the manufacturer. Products made-to-order or bespoke cannot be cancelled or returned or refunded. A made-to-order goods item(s), is any product where you are specifying, for example, Size, a colour, or fabric or vinyl type, wood colour, frame colour, top colour, edging type, and so on but not limited to. It is also the customers, buyer’s responsibility to check that the order is correct. We cannot and will not be held responsible in anyway whatsoever if you have ordered incorrectly. If you have ordered incorrectly we cannot and will not refund or cancel the order and all monies must be received.
6.9 The above conditions do not affect your statutory rights when goods are faulty, or not as described.
All products supplied by Mike O’Dwyer Limited Online come with a Manufacturers Guarantee. Please refer to the features section on specific items for the length of Guarantee. The guarantee is effective from the date of supply. The manufacturers reserve the right not to apply the guarantee in cases of inappropriate use or where a product has been tampered with by a third party or interventions by non-authorised personnel. Except as herein expressly provided and as provided by law, we do not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. Goods subjected to unfair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee.
Property of the goods remains with Mike O’Dwyer Limited Online until full payment has been received by us. Until full payment is received we may at any time recover the goods and may enter the buyer’s premises for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.
All Quotations provided are valid for a period of 30 days only.
Some manufacturers will provide samples if required. It is reasonable to accept all samples to be returned in the same good condition they arrive with you.
All samples must be available for collection from the same Address they where delivered to within 14 days from the delivery date. All samples remain your responsibility from the time they are delivered until they are collected.
You must sign for all samples on delivery and check them over to ensure they are free from damages, once signed for it is deemed all samples have been delivered in fine condition free from any damage. You will be required to sign for the samples on collection and where there are multiple samples from different manufacturers you must only allow the driver to collect samples listed on their specific paperwork, failure to comply with this could result in you being charged full price for the samples.
We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date. Due to different screen resolutions some Colours may appear different depending upon the device they are viewed on, it is the responsibility of the purchaser to ensure they order the correct Colours. We accept no responsibility for any items that have been ordered incorrectly. if you are trying to match Colours or shades to existing furniture then please request a sample of the Colour or at least seek our advice before ordering.